Building Data Mining Applications for CRM Review

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(More customer reviews)I picked up a copy of this book (along with a few others) after my boss put me on a project to apply data mining to a churn problem we have been having. Unlike most of the other books I found, this one didn't limit itself to algorithms and statistics. It answered all my questions and was critical to a successful presentation I gave to our VP of marketing. I'm just about to start applying what I learned by deploying a churn campaign and don't think I would be where I am without this book. I give it a five star recommendation.

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How data mining delivers a powerful competitive advantage!Are you fully harnessing the power of information to supportmanagement and marketing decisions? You will, with this one-stop guide to choosing the right tools and technologies for a state-of-the-art data management strategy built on a Customer Relationship Management (CRM) framework.Authors Alex Berson, Stephen Smith, and Kurt Thearling help you understand the principles of data warehousing and data mining systems, and carefully spell out techniques for applying them so that your business gets the biggest pay-off possible. Find out about Online Analytical Processing (OLAP) tools that quickly navigate within your collected data. Explore privacy and legal issues...evaluate current data mining application packages...and let real-world examples show you how data mining can impact -- and improve -- all of your key business processes.Start uncovering your best prospects and offering them the products they really want (not what you think they want)!

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